Adam Express Online connects buyers with independent third-party sellers. All return, refund, and exchange requests are governed by the respective seller's policies unless stated otherwise.
Submit return requests within 48 hours of receiving your delivery.
Items must remain unused with all original tags, boxes, manuals, and invoices.
Approved returns and refunds are inspected and issued directly by the seller.
Returns are accepted only for products that arrive in the following conditions:
The following items are not eligible unless damaged or defective upon delivery:
Adam Express Online does not process returns directly unless explicitly stated.
Reach out to the seller directly through Adam Express Online or via the seller contact details provided with your order.
Share your order ID, clear photos of the product and packaging, and a concise description of the issue within 48 hours of delivery.
Wait for confirmation and return shipping instructions from the seller before dispatching the package back.
Buyers must raise a return request within 48 hours of delivery (or within the timeframe specified by the seller). Requests raised after this period may not be accepted.
Return shipping costs are borne by the buyer unless the return is due to a seller error, damaged product, or defective item. The approved mode of return shipping will be communicated by the seller.
Refunds, if approved, are processed by the seller after inspecting the returned product. The refund amount, method, and processing time follow the seller's refund policy. Adam Express Online does not guarantee specific refund timelines.
Exchanges are subject to stock availability and seller approval. If an exchange is not possible, the seller may offer a refund in accordance with their store policy.
Adam Express Online operates solely as a marketplace venue and shall not be held liable for any disputes, delays, or losses arising from returns, refunds, or exchanges processed by independent sellers.
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